OffSlate is a digital service that starts working, and costs us money, the moment you use it. For that reason all payments are final and we do not offer refunds, except in the cases listed below.
Try before you pay
Every new account gets credits to try OffSlate, enough for one full-quality 30-second video, before paying anything. Please use them to make sure OffSlate is right for you before you subscribe.
Subscriptions and top-ups
Subscription payments, renewals and credit top-ups are non-refundable, including for unused credits and partial months.
You can cancel your subscription at any time from your settings. Cancelling stops future renewals; you keep your plan and your credits until the end of the period you have paid for.
Failed videos
If a video fails to render, the credits it used are returned to your account automatically. You never pay for a video you did not receive.
Exceptions
If you were charged twice for the same purchase, or charged because of a billing error on our side, contact us within 30 days and we will refund the incorrect charge.
Where the law of your country gives you a right to a refund that cannot be excluded, that right applies. By starting a subscription or buying a top-up, you ask us to provide the service immediately and acknowledge that you lose any statutory right of withdrawal once the service has begun.
Payments and disputes
Payments are processed by Dodo Payments, our merchant of record. If you think a charge is wrong, please contact us first; we resolve billing problems quickly. Opening a chargeback or payment dispute suspends the account while it is reviewed.
Contact
Email support@offslate.com with your account email and the date of the charge.